Contact
One way to reach Freighthub: email. No form, no phone number, no chat widget. One mailbox keeps correspondence traceable, and the reply comes from the desk that wrote the page.
One address covers editorial questions, corrections, permissions, privacy and security. Put the category in the subject — Correction, Republication, Accessibility,Security — so the message reaches the right queue. Mail is read on working days, without out-of-hours cover.
What the desk can answer
- Editorial questions. Why a page reaches a judgement, how a range was built, and which source supports a figure.
- Source suggestions. A customs notice, tariff schedule or port circular we have missed. If it holds up, it is cited in the page and dated in the update log.
- Corrections. A wrong number, a misnamed authority or a dead link, handled under the corrections policy.
- Republication and media. Quoting at length, translation, syndication, or comment on a sector.
- Accessibility and privacy. Barrier reports and data requests, handled under their own policies.
What the desk cannot answer
- Quotations. We are not a forwarder or carrier and hold no live pricing. A planning range on a page is not an offer.
- Bookings and operations. No shipment can be arranged, no vessel nominated, no booking taken.
- Customs rulings. We cannot classify goods, issue a ruling, or predict how an officer will treat a specific entry.
- Shipment-specific advice. Whether a consignment will clear, what a certificate must say for your product, or what to do about a container already held at a port.
- Legal, tax or investment advice. The pages are editorial analysis; a qualified local adviser is the right source for a decision.
- Recommendations. No forwarder, broker, laboratory or supplier is rated, vetted or recommended, and no commission is taken from any of them.
Out-of-scope questions get a straight no, not a stretched answer.
What to include
- The page URL, not just the title.
- The sentence or table row, quoted, so there is no doubt which claim is in question.
- The source that contradicts it, with a link and, for a PDF, the page number.
- The outcome you want: correction, explanation, or a reply you can quote.
- Whether your name may be published, and any deadline with the reason for it.
Response times
| Message | Target |
|---|---|
| Any first reply | Five working days |
| A confirmed factual error fixed | Ten working days from confirmation |
| Republication or media decision | Ten working days |
| Accessibility barrier acknowledged | Five working days; the fix date follows in the reply |
| Privacy request | Within 30 days |
Languages
The site and the desk work in English, and an English message gets the most precise reply. Messages in other languages are accepted and read as well as they can be, but answered in English. Where a point rests on Arabic or Chinese wording, send the original with an English summary.
Media and republication
- Short quotation with attribution and a link needs no permission.
- Full reproduction, translation or syndication needs a written yes first: send the outlet, page, intended use and whether it will be edited or paywalled.
- Images and data are not licensed by default, and charts built on a third party's data carry that party's terms. Corrections travel with a republished piece.
Security reports
Use the same address with Security in the subject: the affected URL, what an attacker could do, and the steps to reproduce it. Please do not degrade the service, access data that is not yours, or test a third party's systems. There is no bug bounty; reports are handled in good faith, acknowledged within five working days, and given a reasonable window to fix before publication. Most of the surface is static: no login, no database, no stored user content.
Postal and company details
Freighthub publishes no postal address, company registration number or telephone number, because it has none to publish. It is an independent editorial project run without a public office; a PO box or a serviced address would look like substance without adding accountability.
Email is the only verified channel. Treat any other address, phone number, invoice or registration number presented as Freighthub's as unverified — the desk will never ask for payment, card details or credentials. If a legal entity is established, its details will appear here and in theprivacy policy first.